What Spring Hill Customers like About Us at George's Wholesale Tire & Auto
Posted February 04, 2018 04:14 AM
A big part of the service we provide at George's Wholesale Tire & Auto for our Spring Hill customers is education. We want you to feel confident with your service decisions.
And we're always open to questions from our valued Spring Hill area customers. Even though we try to be proactive in our George's Wholesale Tire & Auto automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask.
We've found our Spring Hill customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that George's Wholesale Tire & Auto is not just pulling them out of the air.
We know that people in Spring Hill live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our George's Wholesale Tire & Auto service process is checking the vehicle manufacture's schedule to make sure we don't overlook service.
We hope Florida drivers appreciate their courtesy inspection when they come into our Spring Hill facility for service. If we find something unexpected, it's good to know, and if we don't find anything wrong, you get a little peace of mind.
You know, customer satisfaction is very important to us at George's Wholesale Tire & Auto. We want to run a professional and friendly Spring Hill automotive service operation. If we do, you'll keep coming back and recommend us to your friends.
Give us a call at (352) 398-1701.
What Spring Hill Automotive Service Consumers Should Know
Posted January 30, 2018 03:28 AM
There are some things drivers should know about Spring Hill car service and repair. First and foremost, George's Wholesale Tire & Auto cares about you and your family's safety. And we really appreciate your business. George's Wholesale Tire & Auto in Spring Hill wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.
Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for George's Wholesale Tire & Auto need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.
The threshold for getting started as a technician gets higher all the time in Florida, and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. Average consumers in Spring Hill may not realize the business and environmental regulations George's Wholesale Tire & Auto must comply with. Of course that costs money, too. Like any Florida business, overhead is a big factor.
When you go into your favorite Spring Hill area restaurant, you don't value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you'll come back and tell your friends.
It's the same for George's Wholesale Tire & Auto. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, customers are happy to see them succeed as a Florida automotive business.
Contact George's Wholesale Tire & Auto to learn more about our extensive auto service training.
You can find us at:
George's Wholesale Tire & Auto
322 Suzanne Avenue
Spring Hill, Florida 34607
At George's Wholesale Tire & Auto, we love to see our Spring Hill customers whenever they come in, but we would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. We want to work together with you to avoid breakdowns. Tell your friends and family to come in for their scheduled maintenance too. That lowers our marketing costs and helps keep labor rates down. That's good for everyone in Spring Hill.
Service Center Standard and Procedures
Posted July 04, 2017 06:35 AM
All Florida pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.
That is why Spring Hill automotive service centers including George's Wholesale Tire & Auto have procedural standards for each service they perform. George's Wholesale Tire & Auto technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Florida service centers can assure a quality outcome. The job is done right every time and Spring Hill customers leave happy with how their vehicle performs.
Each company trains its technicians to standards. The Florida automotive industry as a whole is very committed to standards of excellence and encourages individual Florida service center operators to apply them to every vehicle they service.
An example is how George's Wholesale Tire & Auto grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:
The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing
They may suggest repair or replacement:
If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience
Here are some examples:
An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.
Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.
Under these guidelines the Spring Hill car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.
Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Spring Hill service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.
The Florida automotive service industry and George's Wholesale Tire & Auto want the best for you and for you to keep coming back.
Speak Up: Talking with Your George's Wholesale Tire & Auto Service Advisor
Posted February 13, 2017 08:15 AM
About 80% of the vehicles on Spring Hill roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Florida. Some of the maintenance issues are minor. Others represent serious safety concerns.
There are many reasons Spring Hill drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.
Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.
Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.
Some people in Spring Hill just don't feel comfortable taking their vehicles to their local Spring Hill service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.
Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she's going to explain to you what it is, what's wrong with it and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.
That's what you can expect from the pros at George's Wholesale Tire & Auto. They have to be highly trained and work with a lot of complex, high-tech systems. They don't expect their Spring Hill customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.
Which brings us to the next concern: trust. A lot of rumors fly around Spring Hill about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Spring Hill auto service centers won't stay in business long if they're engaged in this type of activity.
It's in the best interest of Spring Hill service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.
Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.
Also, realize that when your friendly and knowledgeable service advisor at George's Wholesale Tire & Auto recommends routine maintenance, he is generally relying on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from George's Wholesale Tire & Auto you receive coincide with what's in your manual.
Those recommendations were set up by the engineers who designed your vehicle, not George's Wholesale Tire & Auto. The team at George's Wholesale Tire & Auto is just offering you a friendly reminder — a helpful reminder really, since most of us don't post our owner's manuals to our calendars.
Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.
The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.
Spring Hill area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in Florida than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.
If you are strapped for cash, George's Wholesale Tire & Auto can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Spring Hill drivers. You need to get that done now. But they can let you know if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.
The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Spring Hill drivers have to be more proactive about caring for them. It's good to know there are knowledgeable professionals at George's Wholesale Tire & Auto who can help us do just that.
On Board Diagnostics for Spring Hill Motorists
Posted January 02, 2017 06:51 AM
Some Spring Hill vehicle owners wonder why George's Wholesale Tire & Auto and other Spring Hill auto repair shops charge a fee for vehicle diagnostics.
Receiving a diagnostic charge at George's Wholesale Tire & Auto for a tricky automotive problem shouldn't be a surprise. In the Spring Hill area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy Florida road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a George's Wholesale Tire & Auto diagnosis may be much more involved.
Much of the Spring Hill driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem.
There's a common misconception among Florida drivers that the trouble code tells the George's Wholesale Tire & Auto technician exactly what's wrong. They wonder why there is a diagnostic charge because the scanner quickly gave the diagnosis.
In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that's out of parameters, the computer will record a trouble code and turn on the Check Engine light.
The vehicle computer's trouble code just tells the George's Wholesale Tire & Auto technician what engine parameter is out of range, not what's causing it. The technician needs to determine the underlying problem that's causing the malfunction.
There are many problems that could cause a troublesome sensor reading for George's Wholesale Tire & Auto customers. The service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.
Spring Hill service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These databases are specific to each vehicle and engine combination.
Some diagnoses are quick and easy. Others are more involved, time-consuming and difficult. Of course George's Wholesale Tire & Auto wants to figure out what's wrong with your vehicle and get you back on the road as quickly as possible.
What You Need to Know from Your George's Wholesale Tire & Auto Service Advisor
Posted September 11, 2016 10:16 AM
Spring Hill drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.
If your service advisor at George's Wholesale Tire & Auto uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.
It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your George's Wholesale Tire & Auto service advisor can help you set up a plan to get all the work done as you can afford it.
It may be tempting for Spring Hill drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.
Don't leave your Spring Hill service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service and warranties.
Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Spring Hill have when buying a used vehicle is that they are inheriting someone else's problems.
Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.
On Board Diagnostics for Your vehicle
Posted July 17, 2016 10:25 AM
Today we're going to talk about on-board diagnostics and the questions we hear from folks around Spring Hill, Florida, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Spring Hill.
These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.
Since 1996, all cars and light trucks in Spring Hill, Florida, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.
The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the computer will turn on the Check Engine light.
It is also called the 'service engine soon' light on some vehicles. The warning light signals you to get into your local service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.
If you've searched for Check Engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what's wrong.
That's a common myth. The code itself doesn't tell you what's broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won't tell you what's wrong or how to fix it.
Let's say you think your daughter has a fever. You take her temperature and it reads 102 degrees F/38.9 degrees C. You've confirmed a fever, but you don't know what's causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician's examination and additional diagnostic tests to find out what is actually causing the fever.
An example of a trouble code could be: P0133, which reads 'Bank 1 sensor 1 circuit slow response.' This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that's all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.
You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that's stored in the engine control computer. That history's very helpful in diagnosing the problem. Service centers like George's Wholesale Tire & Auto invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don't need replacing.
So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your Check Engine light comes on, get it checked at George's Wholesale Tire & Auto. If the light burns steadily – don't panic. Get in to George's Wholesale Tire & Auto soon to have the engine scanned. A flashing Check Engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.
And try to not drive at high speed or tow or haul heavy loads with a flashing Check Engine light.
Make an appointment with George's Wholesale Tire & Auto to have your on board diagnostics analyzed.
Questions to Ask Your Spring Hill Service Advisor
Posted April 25, 2016 08:34 AM
We find that a lot of Spring Hill drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.
You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Spring Hill automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It's all about the communication. It's a little harder when you're trying to find the right service center in Spring Hill. But once you've developed a relationship, the communication should come easier.
What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.
So you fall behind and get frustrated.
It can be the same with your Spring Hill automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your Spring Hill service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.
Give us a call.
Spring Hill Customer Detective Work
Posted December 04, 2015 12:00 PM
One might say the most challenging part of being an automotive service technician at George's Wholesale Tire & Auto in Spring Hill is diagnosing a problem before it can be fixed.
Cars in Florida are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at George's Wholesale Tire & Auto introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to George's Wholesale Tire & Auto and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at George's Wholesale Tire & Auto know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Ethics of Automotive Repair in Spring Hill
Posted September 10, 2015 12:00 PM
We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Spring Hill automotive service and repair industry hasn't been given a pass either.
Unfortunately, every profession in Spring Hill has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.
Yet some people remain uncomfortable with Spring Hill automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.
If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Spring Hill service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.
If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Spring Hill automotive advisor's talking about: ask some questions.
Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:
If a technician tells you that a repair or replacement is required it must meet the following criteria:
- The part no longer performs its intended purpose
- The part does not meet a design specification
- The part is missing
For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at George's Wholesale Tire & Auto says that you have a cracked rotor and need to replace it.
If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; George's Wholesale Tire & Auto would ethically have to refuse the repair.
To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.
Now, looking at something not so serious, the technician may suggest repair or replacement if:
- The part is close to the end of its useful life – just above discard specifications or likely to fail soon
- To address a customer need or request – like for better ride or increased performance
- To comply with maintenance recommended by the vehicle's manufacturer
- Based on the technician's informed experience
Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.